HIKARI TSUSHIN INVESTMENT MANAGEMENT, INC. has established the Complaint Handling and Dispute Resolution Regulations to handle complaints and other requests from customers in a sincere and prompt manner.
The flow of our measures for handling and resolving complaints and other requests from customers is as follows.
- Complaints from customers and receipt of complaints (Compliance Manager)
- Internal investigation, verification, and formulation of solutions
- Resolving issues by presenting and discussing solutions with customers.
In addition, in accordance with the Financial Instruments and Exchange Law and other related laws and regulations, we have designated the Tokyo San Bengoshikai (three bar associations) as our designated complaint handling and dispute resolution organization, and we may seek resolution through mediation or arbitration procedures of the said bar associations.